Returns & Exchanges
At Ellington Pens, we want you to be completely satisfied with your premium writing instruments and accessories. If your purchase does not meet your expectations, you may return or exchange it within 30 days of delivery provided the item is in its original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your pen in its original presentation box and protective sleeve to ensure it arrives back at our facility without damage.
Attach the Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing