Frequently Asked Questions
Everything you need to know about our luxury writing instruments.
What materials are used in Ellington Pens?
Each Ellington pen is crafted from premium materials including high-grade stainless steel, lacquered brass, and hand-polished resins to ensure a balanced weight and luxurious feel.
Do the pens come with ink included?
Yes, all our fountain pens include a universal ink converter and a starter cartridge, while our rollerball and ballpoint pens come pre-installed with premium black ink refills.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination.
Can I return my pen if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the pen in its original packaging for a full refund or exchange.
Do you offer international warranties?
Every Ellington pen comes with a 12-month limited warranty that covers manufacturing defects. Please retain your digital receipt as proof of purchase for any claims.
Are your pens compatible with standard ink refills?
Yes, our pens are designed to be compatible with standard international cartridges and converters, as well as our own branded Ellington refills available on our site.